No Return Policy
For security reasons, Solitaire Antwerp can NOT accept ANY returns of purchased products. Feel free to contact Solitaire Antwerp to get more information about this policy.
Yes, we offer a limited lifetime warranty on all Solitaire Antwerp products. Solitaire Antwerp products stands by the quality and craftsmanship of each product we manufacture. Please retain your original receipt for all warranty services. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair or service performed by anyone other than Solitaire Antwerp products will immediately void the warranty.
If for any reason you wish to cancel your order, please contact Customer Service. There is a 20% restocking fee for the cancellation of any Special Order items.
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase. Please take into consideration that the 35% deposit will not be reimbursed when cancelling an order.